Terms and Conditions - Spur Hero International

1. Introduction

Welcome to Spur Hero International, operating as Spur Hero Fashion. By accessing or using our website (www.spurhero.com), you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use the Service. If you disagree with any part of the terms, you may not access the Service.

2. Definitions

• "We," "Us," "Our": Refers to Spur Hero International operating as Spur Hero Fashion.
• "You," "User": Refers to any person accessing our website.
• "Website": Refers to www.spurhero.com and all its subdomains.
• "Service": Refers to the use of our website for purchasing goods.

3. Use of the Website

You agree to use our website in accordance with these terms and conditions and for lawful and proper purposes. You must not use our website:

• In any way that breaches any applicable local, national, or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).

4. Eligibility

By using our website, you represent and warrant that you are at least 18 years old or visiting under the supervision of a parent or guardian. You also agree to provide true, accurate, current, and complete information about yourself as prompted by the website's registration form.

5. Account and Password

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

6. Products and Pricing

All products and services listed on our website are subject to change, as is product information, pricing, and availability. We reserve the right to modify, suspend, or discontinue any aspect of the website or Service at any time without notice.

7. Orders

• Order Acceptance: All orders placed through our website are subject to our acceptance. We reserve the right to refuse any order you place with us.
• Order Confirmation: After you place an order, you will receive an email from us acknowledging that we have received your order. This does not mean that your order has been accepted. We will confirm our acceptance by sending you another email that confirms that the products have been dispatched.
• Payment: By providing a payment method, you represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate.

8. Shipping and Delivery

We offer shipping to the United States, Europe, Canada, and worldwide. Shipping charges and estimated delivery times will be provided at checkout. Delivery times are estimated and cannot be guaranteed.

9. Returns and Refunds

• Return Policy: We accept returns within 28 days of delivery. Items must be unused, in the original packaging, and with all tags attached.
• Refunds: Refunds will be processed within 14 days of receiving the returned items. Refunds will be made to the original payment method.
• Non-Returnable Items: Certain items are not eligible for return, including personalized products, perishable goods, and intimate items.

10. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Spur Hero Fashion or its content suppliers and is protected by international copyright laws.

11. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

12. Limitation of Liability

To the fullest extent permitted by law, Spur Hero Fashion shall not be liable for any damages of any kind arising from the use of our website or from any information, content, materials, products, or services included on or otherwise made available to you through our website.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree that any dispute or claim arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those terms and conditions is required to be made by law or government authority.

15. Contact Information

• Email: support@spurhero.com
• Address: 85, Great Portland Street, First Floor, LONDON, W1W 7LT, UNITED KINGDOM

16. Severability

If any part of these terms and conditions is determined to be invalid or unenforceable, the remainder of these terms and conditions shall continue to be valid and enforceable.

17. Waiver

No waiver by us of any term or condition set forth in these terms and conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of us to assert a right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

18. Entire Agreement

These terms and conditions constitute the sole and entire agreement between you and Spur Hero Fashion regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.

19. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these terms and conditions due to events beyond our reasonable control (Force Majeure Event). A Force Majeure Event includes, but is not limited to, acts of God, war, terrorism, riots, fire, flood, earthquake, and other natural disasters, strikes, lockouts, industrial disputes, and epidemics.

20. Indemnification

You agree to indemnify, defend, and hold harmless Spur Hero Fashion, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your account.

21. Termination

We may terminate or suspend your account and bar access to the website immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the terms and conditions.

22. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Spur Hero Fashion. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Spur Hero Fashion shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

23. Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the website. You may submit feedback by emailing us at support@spurhero.com. Any feedback you provide will be considered non-confidential and non-proprietary. By submitting feedback, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

24. Notices

We may provide notice to you by email, postal mail, or postings on the website. Notice will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Notice given by mail will be deemed given three days after the date of mailing.

25. Promotional Communications

By creating an account on our website, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt-out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send.

26. Dispute Resolution

At Spur Hero Fashion, we are committed to providing our customers with high-quality products and excellent customer service. However, we recognize that disputes may occasionally arise. This Dispute Resolution section outlines the procedures for addressing and resolving disputes between Spur Hero Fashion and its customers.

• Initial Resolution Attempt:
  • Customer Service Contact: In the event of a dispute, controversy, or claim arising out of or relating to our company Spur Hero Int’l Ltd, customers are encouraged to first contact our customer service team at support@spurhero.com. Our team will make every effort to resolve the issue amicably and promptly.
  • Documentation: Customers should provide detailed information about their dispute, including order numbers, relevant dates, and any other pertinent details. This will help expedite the resolution process.
  • Response Time: We aim to acknowledge all customer service inquiries within 48 hours and provide a resolution or update within 14 business days.

• Mediation:
  • Mediation Option: If a dispute cannot be resolved through our customer service team, the parties may agree to mediation. Mediation is a voluntary and confidential process in which a neutral third party helps the disputing parties reach a mutually satisfactory resolution.
  • Selection of Mediator: The mediator will be chosen by mutual agreement from a list of qualified professionals. If the parties cannot agree on a mediator, a mediator will be appointed by an independent mediation organization.
  • Mediation Costs: The costs of mediation will be shared equally by both parties unless otherwise agreed. Each party will bear its own legal and other costs.
  • Mediation Venue: Mediation sessions may be conducted in person at a mutually agreed location, or virtually through video conferencing to accommodate parties from different geographical locations.

• Arbitration:
  • Binding Arbitration Agreement: If mediation fails or is not pursued, disputes will be resolved through binding arbitration. By using our services, customers agree to resolve any disputes through arbitration rather than litigation.
  • Arbitration Rules: Arbitration will be conducted in accordance with the rules of the London Court of International Arbitration (LCIA) or a similar organization, as agreed by the parties.
  • Arbitrator Selection: The arbitrator will be selected by mutual agreement. If the parties cannot agree, an arbitrator will be appointed by the chosen arbitration organization.
  • Arbitration Venue: The arbitration will take place in London, United Kingdom, unless both parties agree to an alternative location. Virtual arbitration sessions may also be considered.
  • Arbitration Costs: The costs of arbitration, including the arbitrator's fees, will be shared equally by both parties unless otherwise agreed. Each party will bear its own legal and other costs.
  • Arbitration Decision: The arbitrator's decision will be final and binding on both parties. The decision may be enforced in any court of competent jurisdiction.
• Exclusions:
  • Small Claims: Customers may opt to bring disputes to small claims court if the dispute qualifies under the court's jurisdiction and monetary limits.
  • Intellectual Property: Disputes related to intellectual property rights, including but not limited to trademarks, copyrights, and patents, are excluded from this arbitration agreement and may be resolved through litigation in appropriate courts.

• Governing Law:
  • Applicable Law: This Dispute Resolution section, and any disputes arising out of or related to it, shall be governed by the laws of England and Wales, without regard to its conflict of laws principles.

• Amendments:
  • Right to Amend: Spur Hero Fashion reserves the right to amend this Dispute Resolution section at any time. Customers will be notified of any material changes via email or a prominent notice on our website.

• Severability:
  • Severability Clause: If any provision of this Dispute Resolution section is found to be unenforceable, the remaining provisions will remain in full force and effect.

• Entire Agreement:
  • Integration Clause: This Dispute Resolution section constitutes the entire agreement between Spur Hero Fashion and the customer regarding dispute resolution and supersedes any prior agreements or understandings, whether written or oral.

27. Customer Acknowledgment

Acceptance of Terms: By using our services, customers acknowledge that they have read, understood, and agreed to this Dispute Resolution section.